FAQs – Everything You Need to Know
We've gathered the most common questions our clients ask—so you can get quick, clear answers and feel confident before getting started with us.
1. What exactly does a Virtual Assistant do?
A Virtual Assistant (VA) provides professional support remotely, helping you manage tasks such as inbox and calendar management, client communications, content scheduling, research, systems organization, and more—so you can focus on growing your business.
2. How do I know if I need a Virtual Assistant?
If you're spending too much time on repetitive admin tasks, missing opportunities to scale, or simply feeling overwhelmed, it's a clear sign you could benefit from the support of a VA. We're here to help you reclaim your time.
3. What types of businesses do you work with?
We support businesses of all sizes—from solopreneurs and startups to more established teams. Our Virtual Assistants are trained to adapt to your specific workflows and needs. Depending on your industry and the tasks required, we’ll match you with an assistant who specializes in that area—whether it’s content creation, client care, wellness, tech, or operations.
4. How do I get started?
It’s simple! Just fill out our short intake form (by getting a custom quote in our pricing section) and/or book a free discovery call directly. We’ll learn more about your needs and match you with the right support option.
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5. Can I choose my Virtual Assistant?
We personally select the best fit based on your business needs, communication style, and preferences. If you’re not fully satisfied, we’ll work with you to make it right.
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6. How do I communicate with my VA?
You’ll have a dedicated VA who communicates with you via your preferred channels—whether that's email, Slack, WhatsApp, or Zoom. Clear and consistent communication is part of our process.
7. Is there a minimum commitment?
We offer flexible monthly packages. While there is a minimum number of hours per month depending on your plan, there’s no long-term contract. You can scale up or down as your needs evolve.
8. What if I need more hours or tasks than I expected?
No problem! You can easily add extra hours or upgrade your plan. We’re here to grow with you.
9. How do you match me with the right assistant?
We take the time to understand your business, your working style, and your priorities. Based on that, we carefully select an assistant who not only has the right skills, but also aligns with your communication preferences and industry needs. It’s a personalized process to ensure long-term success.
10. What makes Prime Assistants different?
We’re a people-first agency with a personal approach. Our goal isn’t just to check off tasks—it’s to become a true extension of your team and help you build a business that flows better, feels lighter, and grows faster.
